Refund policy

U.S. Return Policy

 We love to see you happy with the Yellow Peony products you purchase. We understand that sometimes items may not meet your expectations or fit as anticipated, and we're here to make the return process as smooth and convenient as possible for you. With our return policy, we aim to provide you with the confidence to shop at Yellow Peony while ensuring the quality and affordability of our products.

Exchanges and Change of Mind Returns

Yellow Peony gladly accepts returns or exchanges of unworn, unwashed, undamaged, unaltered merchandise purchased online and shipped to a U.S. address within 30 days from the date your order shipped.

  • Exchanges: Yellow Peony offers exchanges for the same item in a different size when we are notified of the request within 30 days from the date your order shipped.

  • Returns: If you decide to return an item, you can start your return process by clicking the [Return Portal Link here]. The cost of return shipping, $6.99 for any number of items, will be deducted from the credit if you use the return label provided by Yellow Peony. You can place multiple return orders into one package to return. To ensure you receive the correct return credit amount, you MUST request a return authorization for each order/item you are sending back. You must include the return authorization slip and the invoice for ALL orders/items being returned. Shoe boxes must be encased in another box for shipping to protect the items. If you return shoes with stickers and return labels directly on the box, or if the shoe box is damaged, we will not accept a return. Once we receive your return, we will refund the purchase amount. A receipt will be sent to your order's email address. Please allow up to two weeks for your return to be processed.

  • Refund Options: Refunds will be issued to the original payment method or, at your election, to online credit. 

Damaged or Defective Items

 We take great pride in the quality of our products. If you receive an item that is damaged or defective, please contact Customer Care at support@yellowpeonyshop.com within 3 days of delivery. We will send you a replacement at no extra shipping charge.

Final sale items cannot be returned or exchanged. The following is a list of FINAL SALE items:

  • Personalized items
  • Lingerie
  • Jewelry
  • Face masks
  • Hair accessories
  • Hosiery
  • Items marked as Final Sale

Please note: Orders cannot be changed, modified, or canceled after checkout.